FAQs
Q. What is your return policy?
We want you to love your candles! Due to the handcrafted, personalized nature of each piece, we cannot accept returns. However, if there is an issue with your order, please contact us at iradescentcandles@gmail.com within 48 hours of delivery, and we will work with you to make it right.
Q. Do you offer international shipping?
While we're based in the United States, we aim to ship worldwide. International shipping rates and delivery times vary by location. Contact us at iradescentcandles@gmail.com before ordering, and we will provide you with a shipping quote and estimated delivery timeframe.
Q: Will the sparkle effect last the entire life of the candle?
A: Yes! The sparkling minerals are distributed throughout the wax, so the effect continues with every burn until the candle is completely used.
Q: What exactly is the "sparkle effect"?
A: Our proprietary wax blend contains special minerals that create a shimmering, iridescent effect when the candle burns. As the wax melts, thousands of delicate sparkles appear across the surface, reflecting and refracting the candlelight. The effect intensifies as the candle burns and is most visible in dim to moderate lighting.easy.
Q. Do you create custom gift sets?
Absolutely. We will work with each customer to offer a specialized custom gift. Please email us so that someone can contact you about creating a one-of-a-kind gift set.
Q. Why does my candle look so dull and not as bright as the pictures on the website?
Although our candles come to you in a dulled color, once they are lit...they are lit! Your candle comes alive and the sparkle show begins once you light it. We hope you enjoy it as much as we do.
Q. I ordered two candles the same color, why aren't they exactly the same color?
Each candle is hand poured and each color is hand mixed. Since there are no machines involved there is going to be a variation in color. Although we cannot ensure that the colors will be exact, we can assure you that they will be beautiful.
Q. Why won't my candle remain lit?
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For the best results, candles must burn at least 1-2 hours until the wax pool is evenly melted along the surface to prevent tunneling and relighting issues in the future. If you experience tunneling please understand that future burns of the candle could be compromised.
Q: Is the sparkle effect safe?
A: Absolutely. We use cosmetic-grade, skin-safe minerals that are specifically formulated for candle use. They're completely non-toxic and create no fumes or residue.
Q: Do different scents have different sparkle colors?
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A: Yes! We match sparkle tones to complement each fragrance. Warm scents feature gold/copper sparkles, fresh scents have silver/blue tones, and romantic scents showcase rose gold hues.
Q: Can I see the sparkle effect before the candle is lit?
A: The sparkle cannot be seen when unlit but becomes dramatically visible once burning. For best effect, light your candle in dim to moderate lighting and watch the magic unfold!